Community Guidelines & Standards
Setting a new standard for trust in Sri Lanka through honesty, transparency, respect, and zero tolerance for scams.
Honesty & Transparency
Upload original photos, describe actual item condition, and declare defects honestly.
Respectful Trading
Communicate politely in chat, honor agreed prices, and show up on time for meetups.
Zero Ticket & Fraud Tolerance
Fake event tickets, advance wire scams, and counterfeit items lead to immediate permanent bans.
Chapter 1: Seller Code of Conduct & Photography Rules
All sellers on iGo Sri Lanka must adhere to strict listing requirements:
- Original Product Photography: Listings must feature actual photos taken by the seller showing the item in its current condition. Using stock images, photos scraped from e-commerce sites, or pictures taken from other sellers' listings is prohibited.
- Full Defect Disclosure: Any scratches, hardware faults, repairs, missing accessories, or battery degradation must be disclosed in the item description.
- Price Honesty: Misleading prices (such as Rs. 1, Rs. 1234, or "Free" when demanding payment) are forbidden. Prices must represent the actual selling price in LKR.
- Prompt Status Updates: Once an item is sold or no longer available, the seller must mark it as Sold immediately.
Chapter 2: Buyer Code of Conduct & Offer Integrity
- Genuine Offers: Only submit offers or agree to meetups when you genuinely intend to complete the transaction.
- Punctuality for Handovers: If an in-person meeting is scheduled at a public venue in Sri Lanka, arrive on time or notify the seller at least 2 hours in advance.
- No Harassment or Spamming: Respect seller boundaries. Repeated lowball offers after a refusal or hostile messages in chat are strictly prohibited.
Chapter 3: Event Ticket Trading & Ticket Scam Prevention Rules
️ Strict Rules for Concert & Event Ticket Listings:
To protect the community from fake ticket sellers, all ticket listings are subject to verification enforcement:
- Proof of Purchase: Ticket sellers must be willing to present official purchase receipts or ticket booking confirmations upon request.
- Physical Ticket Handover: Sellers must agree to meet in person so buyers can inspect physical tickets, holograms, or verified e-ticket QR codes before transferring funds.
- No Advance Bank Transfers: Demanding advance bank deposits, EzCash, or mCash transfers before ticket inspection is forbidden and results in an immediate ban.
- Fair Resale Cap: Scalping tickets at exorbitant, predatory markups above face value is strictly prohibited on iGo.
Chapter 4: Comprehensive Prohibited & Restricted Items
The following items may not be advertised, offered, or sold under any circumstances:
Chapter 5: Vehicles, Motors & Property Mandatory Disclosures
- Vehicles: Sellers must state accurate vehicle mileage, manufacturing/registration year, fuel type, transmission, and whether the vehicle has an active finance lease or clear DMT logbook title.
- Property: Real estate listings must state clear ownership status, exact location district/city, total size in perches/sqft, and legal deed status. Misleading land pictures or unauthorized broker listings will be taken down.
Chapter 6: Enforcement & Account Penalties Scale
Violations of these guidelines are reviewed by our Safety Enforcement Team in Sri Lanka. Penalties are enforced based on severity: